Technical Support &
Warranty Service
HP-certified engineers. All nine provinces. In-warranty and out-of-warranty repairs for the full HP large format range — DesignJet and Latex. When your printer goes down, production stops. We understand that.
Support Services
From urgent in-warranty callouts to scheduled preventative maintenance — we cover the full service lifecycle for HP large format equipment.
In-Warranty Repairs
HP ASDP-authorised warranty repairs using genuine HP parts. If your printer is within its warranty period, we handle the claim and repair process — no dealing with HP directly.
Out-of-Warranty Servicing
We service HP large format printers regardless of age or purchase source, as long as parts remain available. Our engineers know these machines — they don't need a service manual to diagnose the common failure points.
On-Site Field Service
Engineer dispatch to your premises anywhere in South Africa. Most issues with HP DesignJet and HP Latex printers require on-site diagnosis and hands-on repair — we come to you.
Remote & Phone Support
A significant number of issues can be resolved without a site visit. Our engineers provide remote diagnosis, phone-guided troubleshooting, and walk-throughs for operator-level fixes.
Preventative Maintenance
Scheduled maintenance visits catch print head wear, media path degradation, and calibration drift before they become production-stopping failures. Planned maintenance is always cheaper than emergency repair.
HP Care Pack Extensions
Extend your printer's warranty coverage beyond the standard term with an HP Care Pack — available in 3-year and 5-year options for most HP DesignJet and HP Latex models. Contact us for pricing.
Log a Support Request
Submit your issue below and a Graficomp engineer will follow up directly. For urgent printer-down situations, call us first — the form is for non-critical and scheduled service requests.
Credentials & Authorisations
Graficomp is an HP Advanced Service Delivery Partner — the highest-tier service authorisation HP grants to large format print resellers. This is not a reseller badge. It is a technical service credential that authorises our engineers to perform in-warranty repairs, use HP diagnostic tooling, and source genuine HP parts directly from HP's service channel.
Field Service Coverage
Our engineers travel to customer sites. South Africa is fully covered from three offices — Johannesburg (head office), Cape Town, and Durban. Beyond SA borders, we've serviced equipment in:
Equipment We Service
Printer down? Let's sort it.
Call your nearest office or log a request above. Our engineers know these machines — we'll tell you straight what the issue is and what it takes to fix it.