HP ASDP Certified Service Centre
Technical Support &
Technical Support &
Warranty Service
HP-certified engineers. All nine provinces. In-warranty and out-of-warranty repairs for the full HP large format range — DesignJet and Latex. When your printer goes down, production stops. We understand that.
40+
Years of combined HP experience
Across our engineering team — DesignJet and Latex from the ground up
HP
Advanced Service Delivery Partner
Highest-tier HP service authorisation — in-warranty repairs, genuine parts, HP-trained engineers
9
Provinces covered by field engineers
Plus Mozambique, Zimbabwe, Namibia, Botswana, and Zambia
3
Service offices — JHB, CPT, DBN
Johannesburg, Cape Town, and Durban — each staffed and ready
Printer down? Call now
Support Services
From urgent in-warranty callouts to scheduled preventative maintenance — we cover the full service lifecycle for HP large format equipment.
In-Warranty Repairs
HP ASDP-authorised warranty repairs using genuine HP parts. If your printer is within its warranty period, we handle the claim and repair process — no dealing with HP directly.
Out-of-Warranty Servicing
We service HP large format printers regardless of age or purchase source, as long as parts remain available. Our engineers know these machines — they don't need a service manual to diagnose the common failure points.
On-Site Field Service
Engineer dispatch to your premises anywhere in South Africa. Most issues with HP DesignJet and HP Latex printers require on-site diagnosis and hands-on repair — we come to you.
Remote & Phone Support
A significant number of issues can be resolved without a site visit. Our engineers provide remote diagnosis, phone-guided troubleshooting, and walk-throughs for operator-level fixes.
Preventative Maintenance
Scheduled maintenance visits catch print head wear, media path degradation, and calibration drift before they become production-stopping failures. Planned maintenance is always cheaper than emergency repair.
HP Care Pack Extensions
Extend your printer's warranty coverage beyond the standard term with an HP Care Pack — available in 3-year and 5-year options for most HP DesignJet and HP Latex models. Contact us for pricing.
Log a Support Request
Submit your issue below and a Graficomp engineer will follow up directly. For urgent printer-down situations, call us first — the form is for non-critical and scheduled service requests.
All queries are reviewed by a qualified HP engineer
We'll confirm the service type and availability before proceeding
Your serial number helps us prepare — but it's not mandatory
Out-of-warranty jobs receive a cost estimate before any work begins
Support Request Form
Credentials & Authorisations
Graficomp is an HP Advanced Service Delivery Partner — the highest-tier service authorisation HP grants to large format print resellers. This is not a reseller badge. It is a technical service credential that authorises our engineers to perform in-warranty repairs, use HP diagnostic tooling, and source genuine HP parts directly from HP's service channel.
HP Advanced Service Delivery Partner (ASDP)
Authorised for in-warranty and out-of-warranty repairs on HP large format equipment
HP Amplify Commercial Specialist
HP's highest commercial partner tier in South Africa
Large Format Design Solutions Specialist
HP-certified specialisation in design and signage workflows
Large Format Production & Textile Solutions Specialist
HP-certified specialisation in production-grade print environments
Field Service Coverage
Our engineers travel to customer sites. South Africa is fully covered from three offices — Johannesburg (head office), Cape Town, and Durban. Beyond SA borders, we've serviced equipment in:
Equipment We Service
Printer down? Let's sort it.
Call your nearest office or log a request above. Our engineers know these machines — we'll tell you straight what the issue is and what it takes to fix it.