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Returns Policy

Graficomp value our clients’ needs of having those perfect prints. From time to time there are faults on Print heads. PLEASE NOTE HP RETURNS ARE 1 YEAR OR 1 LITRE OF INK USED. DOES NOT COVER DAMAGE DUE TO MECHANICAL OR PAPER JAMS.

 

INSTRUCTION ON HOW TO CALL UP A REPORT ON YOUR PRINTER FOR FAULTY PRINTHEADS

 

  1. GO TO INTERNET EXPLORER
  2. TYPE IN IP ADDRESS OF PRINTER
  3. GO TO SUPPORT
  4. GO TO SERVICE REPORT
  5. GO TO PRINTER INFO TAB

THE FOLLOWING REPORT WILL COME UP: CURRENT SUBSTRATE PRINTHEAD & INK INFORMATION (1 OF 2)

When you Right Click select all and choose Print or Save the document

THIS IS THE REPORT THAT IS NEEDED FOR HP