Warranty Terms & Conditions

Pricing & Payment

All prices quoted are exclusive of Value Added Tax (VAT) at the current rate of 15%. Quoted prices are valid for seven (7) calendar days from the date of issue and are subject to change without notice thereafter.

Payment for hardware is required in full before delivery or installation. Ownership of goods does not transfer to the purchaser until payment has been received in full by Graficomp cc. Graficomp reserves the right to repossess goods where full payment has not been received.

Standard Warranty Coverage

All HP large-format printers sold by Graficomp carry a one-year onsite warranty covering both parts and labour, subject to the terms set out in this document. The warranty commences on the date of delivery or installation, whichever is later.

All onsite warranty work is performed by HP-authorised service engineers employed by or contracted to Graficomp.

Onsite Service Coverage Area

Onsite warranty service is provided at no additional charge within a 50-kilometre radius of Graficomp branches in Johannesburg, Cape Town, and Durban.

Service calls beyond this radius are subject to travel charges at Graficomp's standard rates. Graficomp will advise on any applicable charges prior to dispatching an engineer.

Out-of-Box & Early Failures

Should a unit be found defective on delivery or during early installation, Graficomp will arrange onsite repair by an HP-authorised engineer at no charge within the warranty period.

As these units are industrial equipment, a replacement unit will not be provided in lieu of repair. Graficomp will work to resolve any defect promptly and will keep the customer informed throughout the repair process.

Site Readiness

The customer is responsible for ensuring the installation site is fully prepared and suitable before any scheduled installation or service visit. This includes adequate power supply, correct environmental conditions, sufficient floor space, and ventilation as specified in the printer's installation guide.

Printhead Warranty

HP printheads are covered until the printhead's printed expiry date or until 1,000 ml of ink has been cycled through the printhead — whichever condition is reached first.

Coverage periods by printhead model:

• HP 836, HP 841: 6 months from installation date, or until the ink usage threshold is reached
• HP 876, HP 886: Up to 2 years from installation date, subject to ml usage limits
• All other printhead models are covered per the standard HP warranty terms applicable at the time of purchase

Printhead warranty claims require a printhead service report generated directly from the printer. See the Returns Policy for instructions on how to generate this report.

Warranty Exclusions

The following are expressly excluded from warranty coverage:

• Media head crashes — damage caused by media feeding incorrectly, paper jams, or physical impact to the printhead carriage
• Damage resulting from the use of non-HP or third-party inks, refilled cartridges, or tampered consumables
• Damage caused by misuse, neglect, unauthorised modifications, or operation outside the printer's specified environment
• Consumable items — including ink cartridges, maintenance cartridges, and printheads — where the warranty threshold has been reached
• Cosmetic damage that does not affect functionality
• Damage resulting from failure to follow HP's installation or operational guidelines

Parts-Only Warranty

Certain products or configurations may be supplied with a parts-only warranty. Under this arrangement, Graficomp will supply required replacement parts at no charge, but the customer is responsible for the cost of the engineer's labour and any applicable travel.

Full terms and conditions for parts-only warranty coverage are available in the document below:

HP Care Pack Extended Warranty

HP Care Packs extend and enhance the standard warranty with options for multi-year coverage, next-business-day on-site response, and additional support services. Care Pack coverage must be activated at the time of printer installation by a Graficomp engineer.

Full Care Pack terms and conditions — including coverage levels, exclusions, and claim procedures — are available in the document below:

HP Warranty & Care Pack Support

Warranty support and Care Pack service requests can be logged directly with HP's South African call centre. Use this number to:

• Log a warranty repair call
• Register a Care Pack installation
• Check the warranty status of your printer
• Escalate an open service case

General Warranty Enquiries

For all warranty enquiries, service bookings, or questions about these terms, contact Graficomp directly:

• Johannesburg (Head Office): 011 792 1348
• Cape Town: 021 702 0012
• Durban: 031 569 4966
• Email: sales@graficomp.co.za